Policies
Refund & Returns Policy
Last updated: 21 July 2026
Change-of-mind returns
We accept returns within 30 days of delivery for a change of mind, provided the part is:
- Unused, uninstalled, and in its original condition
- In the original packaging, with all labels and part numbers intact
- Accompanied by your order reference or receipt
Change-of-mind returns are at the buyer's cost — return shipping is not covered by us in this case.
Faulty or incorrect items
If a part arrives faulty, damaged, or isn't what you ordered, we'll cover the cost of return shipping and offer a full refund, replacement, or exchange — whichever you prefer. Contact us within 30 days of delivery with photos of the issue so we can process this quickly.
Items that can't be returned
- Parts that have been installed, fitted, or show signs of use
- Electrical parts (e.g. batteries) once the packaging seal has been broken
- Parts ordered incorrectly against your vehicle's specific fitment — please check compatibility before ordering
- Service/booking fees for workshop appointments already carried out
How to request a return
- Email service@allmakemotors.com with your order reference and reason for return.
- We'll confirm eligibility and send you return instructions (and a shipping label, if the item is faulty).
- Post the item back to us in its original packaging.
- Once received and inspected, we'll process your refund or replacement.
Refund timing
Once a return is received and approved, refunds are issued to your original payment method via Stripe within 5–10 business days. Your bank or card provider may take a few additional days to reflect the refund on your statement.
Warranty claims
Many parts we sell carry a manufacturer warranty separate to this policy (for example, our AGM batteries carry a 3-year replacement warranty). If a part fails outside the 30-day return window but within its warranty period, contact us and we'll guide you through the manufacturer's warranty process.
Questions
Reach out via our Contact page or email service@allmakemotors.com — we're happy to help.